Account Manager
Alethea is a Calgary-based eConsult and digital diagnostic platform for all primary care providers (mostly Family Physicians). Alethea helps Family Physicians access faster specialist care and advice. Currently, Alethea provides eConsultation for 9 specialties, along with AI diagnostic support for ENT and Dermatology.
Our technology enables clinicians to record, store and share images using our digital endoscope and smartphone platform. Alethea Artificial Intelligence offers point-of-care diagnostic support. Through our platform, an eConsult can be performed with our team of specialists. The referring physician will receive same-day recommendations for treatment and follow-up, without the need to wait months to years for a traditional consultation.
Alethea is seeking an enthusiastic, engaged and highly motivated Account Manager to help us further develop the market for our product. We are a team focused organization and you will work with the rest of the Business Development team, and will report to the Sales and Marketing Manager.
What we are looking for
As an Account Manager, you will be responsible for maintaining and growing our client base. This will be done through direct interaction with individual (potential) clients and through our market communication programs.
Overview
Work with the Business Development team and the Sales and Marketing Manager to develop a business development plan. This provides a structured approach to fulfilling our strategic goals in the area of market development. Execute the plan in conjunction with the rest of the Alethea team.
The following activities will be part of (but not limited to) the job:
- Maintain excellent relations with our current and future client base
- Engage with clients to present the product and to raise interest for our offering
- Create winning proposals for misc. clients
- Organize and host marketing events to present our product (eg lunch and learn, education sessions)
- Create interesting and relevant content for our marketing channels (eg social media and website)
- Work with our CRM system to track clients through their sales life cycle
- Participate in weekly management team meetings
- Work with the product development team to provide input for product improvements
- Translation of the business development plan into actions and measurable outcomes
Success factors
Although we see the success of the company as a joint responsibility, the following metrics have been defined to measure the success of the Account Manager
- Customer satisfaction
- Number of clients engaged
- Increase in revenue
- Quality of pipeline (clients identified, engaged, deals closed etc)
- Contributions to company development
- Contributions to culture and company happiness
Qualifications/Expertise Required
We are more interested in personality and behavioral skills than in degrees, diplomas etc. For this role we are looking for a current student or recent graduate. Experience in client facing roles is essential. We are looking for a person who is likable, easily connects with people, and has excellent communication skills (verbal and in writing). Work experience in the medical space (eg in a medical clinic) is appreciated. At Alethea we strive for diversity in our team. Candidates who help us to become more balanced are most welcome.
