Product /
Family Physicians

Family Physicians

Effortlessly send eConsults and receive rapid advice from a growing number of specialist consultants

Secure Communication Between Primary Care Providers, Specialists, and Patients
AI Decision Support for ENT and Dermatology
Earn Additional Revenue through eConsult Fee Codes
Automated Billing with Monthly Deposits

Collaborating through Alethea

Alethea helps Family Physicians and other Primary Care Providers quickly and easily access Specialist advice through eConsult .

Secure, asynchronous communication through Alethea helps providers save time when seeking advice to treat their patients. The mobile app makes it easy to record patient images that can be securely shared with a consultant through the platform.

Alethea integrates into physician workflows. All communications are eFaxed to your clinic to ensure patient files are kept up to date.

How it works:


Use the camera on the mobile app or online portal to capture images and access our AI decision support tools.


Effortlessly send an eConsult advice request to one of our specialist consultants and receive advice within 24-48 hours.


Communicate securely with Patients and Specialist Consultants on an ongoing basis regarding next steps in the treatment pathway.

Doctor Headshot
Dr. Baret
Family Physician
“Looking for your opinion if this condition needs a specialist follow up”
Doctor Headshot
Dr. Jacobs
ENT Specialist
“This is a normal otoscopic examination. This patient needs a hearing test and analgesia. There is no evidence of otitis media.”
Average decrease in Specialist wait times of 51%
Over 7,200 eConsults sent
70% of patients were not sent directly to the specialist 

Are you ready to send an eConsult through Alethea? 

Frequently Asked Questions

How much does this service cost?

Alethea offers different pricing plans to ensure you find the best fit for your practice. Alethea eConsult is the most basic, and completely free version of our platform. Using Alethea Plus, Family Physicians and Nurse Practitioners can send eConsults and use our proprietary digital otoscope with an Android phone, desktop computer, or laptop at no cost.

Alethea Plus Allows Family Physicians to quickly send eConsults while generating additional revenue through automated billing, and secure patient communications. Physicians also receive a complimentary digital otoscope. Alethea will keep track of all billable activities on the portal and submit them to AH, keeping a small percentage as an administration fee. We issue payment directly to referring physicians and specialists on a monthly basis. Please refer to province specific pages for a more detailed breakdown of billable activities.

You can find more information at

Is Alethea privacy compliant?

Verbal consent to take an image and send it through an eConsult is all that is required (just like obtaining verbal consent for a traditional referral). Alethea maintains PIPA compliance.

Is this platform Health Canada approved?

Yes, our digital otoscope is an approved Class I medical device. The artificial intelligence is currently for educational use only, with a submission in progress as a Class II Software as a Medical Device (SaMD).

Has Alethea submitted a PIA?

Yes, we have a PIA that has been submitted to the OIPC. We can provide our physicians with details pertaining to the amendment recommended for their clinic PIAs upon enrolment into our platform.

Is the Alethea AI database a privacy concern for patients?

No, all images that are collected and stored in our AI database are stripped of any patient data or identifying factors. The CPSA have approved the use of images in this context.

We are getting paid to do eConsults - is this a conflict of interest?

There is no conflict of interest to worry about with using the platform. While Alethea Plus users are being reimbursed through Alethea Medical, we bill AH on behalf of all our physicians according to AH eConsult billing codes and guidelines. Certainly, there is an additional financial incentive to using the platform, one which AH put in place to represent the value that these types of tools yield for physicians and patients. We manage the billing for Alethea Plus users so we can provide the hardware for free, and facilitate access to care without creating prohibitive financial barriers for clinics.

Why should I use Alethea?

Alethea is easy to use and you can get started right away. Alethea has gone above and beyond to ensure communications are fast, integrated, and reliable, without sacrificing security. With Alethea, you can receive quick, 24 hour advice knowing that your eConsults are secure, and you will not need to use external channels to share patient information. 

Patient photos taken using our mobile app are automatically uploaded to your online photo gallery, ready to be included in an eConsult. This makes sending eConsults with photos faster, and maintains security.

Which Specialties are included in the platform?

Currently, we provide eConsultation for 17 different specialties. You can see these specialties listed here.

Are eConsults required or optional with your platform?

eConsultation is completely optional. Physicians on our platform can use it for the digital otoscope, or for the AI for diagnostic support. If there is a case where you would like advice, the eConsultation feature should be used. With images, our consulting team members are better able to triage consults, assist in expediting care and help facilitate further investigations. eConsultation allows you to have a direct conversation surrounding patient care, without the need to wait 1-2 years for a  formal in person consult.

What if a photo is not applicable for the condition I would like to send an eConsult for?

Alethea works for all types of eConsults for any of the specialties we offer on the platform. If an image would improve the eConsult, then it is easy to attach any image or video to the eConsult. Otherwise, a more traditional consult with no images attached can be submitted.

What if I have other tests or images I would like to include in my eConsult?

Within the eConsult form there is the ability to attach other reports as well as the images taken within the platform.

How do I get the eConsult into the patient chart?

Every time you send an eConsult or get a response from a specialist an eFax will be sent to the clinic to be uploaded into the patient chart.

Is it possible to integrate Alethea into my EMR?

Currently we offer an integration with AVA. We are planning more integrations in the future.